Privacy Policy

Our Privacy Commitment

At Xenoralvitu, we understand that financial planning requires trust. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our subscription service.

We're committed to maintaining the confidentiality and security of your personal and financial information in accordance with Malaysian privacy laws.

Information We Collect

We collect several types of information to provide and improve our financial planning service:

• Personal identification information including name, email address, phone number, and postal address
• Financial information such as income ranges, asset amounts, and general financial goals
• Usage data including how you interact with our website and service platform
• Communication records from consultations, emails, and support interactions

How We Use Your Information

Your information helps us deliver personalized financial planning services:

• Providing customized financial consultations and planning recommendations
• Processing subscription payments and managing your account
• Communicating important updates about your service and account
• Improving our service quality through analysis and feedback collection

Legal Basis for Processing

We process your personal data based on several legal foundations under Malaysian law:

Data Protection Officer

All processing activities comply with Malaysian Personal Data Protection Act requirements and international privacy standards.

Information Sharing Practices

We share your information only in specific circumstances:

• With service providers who assist in delivering our financial planning service under strict confidentiality agreements
• When required by Malaysian law, court orders, or regulatory authorities
• With your explicit consent for specific purposes clearly communicated at the time

Cookies and Tracking Technologies

We use cookies to enhance your website experience and analyze usage patterns. These technologies help us provide better service and remember your preferences.

For detailed information about our cookie practices, please review our separate Cookie Policy. Cookie Policy.

Your Privacy Rights

Under Malaysian privacy law, you have several important rights regarding your personal data:

• Access your personal information and understand how we use it
• Request corrections to inaccurate or incomplete data
• Request deletion of your personal data under certain circumstances
• Withdraw consent for non-essential data processing activities
• Receive a copy of your data in a portable format

Data Retention Policy

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Active subscription data is maintained during your service period, with historical records kept for regulatory compliance purposes.

Children's Privacy Protection

Our service is designed for adults aged 18 and older. We do not knowingly collect personal information from minors without appropriate parental consent as required by Malaysian law.

Privacy Policy Updates

We may update this Privacy Policy to reflect changes in our practices or applicable laws. Significant changes will be communicated through email or prominent website notices before they take effect.

Privacy-Related Contact Information

For privacy questions, data access requests, or to exercise your rights, please contact our Data Protection Officer using the contact information provided in our Company Information section.